Support articles

We don’t just deliver and disappear - support is available for all types of queries.

General

How to package an item

Proper packaging is a must. You need to protect your item/s that you are sending. Please keep in mind that the parcel will be travelling through different countries and transport methods (planes, trains and automobiles). Below takes you through some tips and tricks for safe packaging.


Account

What is included in the account area

The account area includes a dashboard, past orders, saved addresses, payment methods and account details.


Deliveries

What you can’t send

There are some items we can’t ship for security and well being purposes such as flammables, live animals and illegal substances. If we do find any prohibited items in our network we will return them to the sender or if dangerous we will dispose of them. If any illegal items are found, unfortunately we will have to inform the Police.


How to book

To book takes three steps. We think this is a quick and simple process. The article runs through the individual steps in detail.


Can’t find what you are looking for?

Contact details

Office opening hours:

Monday – Friday
09.00am – 17.00pm

Out of hours support:

Please call and we will return the call as soon as possible. Alternatively email us or use the form below.


Enquiry form

Please complete the form below and we will endeavour to reply within 24 working hours.